I spent another 2 hours on the phone Friday morning. I asked to speak with someone above who I was talking to, and the guy I was directed to was the most helpful person I'd encountered in the whole process. He resolved my issue, got my necessary referrals in place, and processed refunds for the other copays that I'd already paid.

I followed up, and it looks like my issue isn't totally resolved. Turns out the referral that I can see as approved is the later date and not the original backdated date that I need. However, at least now I know that it can be fixed, and my PCM was supposedly backdated to that date, so I shouldn't have too much trouble getting the correct referral. Friday night was the first quality sleep that I've gotten in a long time. I'm still on the fence as to whether to file a grievance because they shouldn't make things this complicated for a family already losing a family member, much less one in the middle of a high-risk pregnancy, but in the same vein, I have much more important things to focus on and should probably just let it go now that it's (mostly) fixed.

Over the weekend, I made two new to-do lists: one of all the nesting projects that I'd like to get done and one of a weekly routine that I'd like to get in to. I made the schedule on Sunday and completed Sunday's tasks which included meal prep for the week, light cleaning, and brushing out all animals.

I felt really accomplished despite being in a lot of pain at the end of the day. I'm hoping that things will continue settling down, and I'll be able to focus more on self-care.